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At Puiia, we understand that fast and reliable delivery is essential. This Shipping Policy outlines our order processing times, delivery schedules, shipping fees, and important limitations, so you always know what to expect when shopping with us.

Where We Ship

We currently ship exclusively within the continental United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or internationally.

We also do not ship to APO/FPO addresses.

We are committed to offering smooth and timely shipping to all supported U.S. destinations.

Order Production Time

All of our products are made to order. Please allow 1 to 2 business days for our team to process and prepare your order before it is shipped.

For Customized or Personalized Orders

If you place a customized or personalized order, please allow additional time for our design team to complete your request. Production time for these items can vary depending on the complexity of the customization. Our goal is to ensure your personalized items meet the highest quality standards.

Shipping Timeframe

After the production process is complete, your order will be shipped and delivered within 3 to 4 business days, depending on your location and the selected shipping carrier.

Estimated total delivery time: 4 to 6 business days
(1-2 days for production + 3-4 days for shipping)

All orders are shipped via trusted carriers such as USPS, UPS, or FedEx.

Shipping Fee

We offer a flat-rate shipping fee of $6.99 for all orders shipped within the contiguous United States. This flat rate applies regardless of the size, quantity, or weight of your order.

There are no additional handling or packaging fees. One simple rate for reliable, domestic delivery.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to follow the progress of your shipment from dispatch to delivery.

If you haven’t received tracking information within 48 hours after placing your order, please contact us at support@puiia.com, and our support team will assist you promptly.

Address Accuracy and Delivery Responsibility

Please ensure that your shipping address is complete and accurate, including apartment or suite numbers if applicable. Orders with incorrect or incomplete addresses may result in delays, failed deliveries, or additional charges.

Puiia is not responsible for shipping delays or lost packages resulting from address errors provided by the customer.

If you notice an error in your shipping address after placing your order, contact us immediately. If your order has not yet been shipped, we will do our best to correct the address.

Shipping Schedule

We process and ship orders from Monday through Friday. Orders placed on Sundays or public holidays will be processed on the next business day.

Need Help?

If you have any questions regarding your order or shipping details, feel free to reach out to us:

UTM GRABBER LLC
1221 Euless Ln, Leander, TX 78641, United States
support@puiia.com

Thank You for Shopping with Puiia

We are committed to delivering a seamless and satisfying shopping experience. From our production team to your doorstep, every step is handled with care.

Thank you for shopping with Puiia. We value your satisfaction and want to ensure that you have a smooth experience when shopping with us. This Refund and Returns Policy outlines your rights and our procedures regarding returns, exchanges, refunds, and cancellations. By placing an order on puiia.com, you agree to the terms and conditions described below. This policy applies to orders placed within the United States.

A. 60-Day Return Policy

At Puiia, your satisfaction is our top priority. That’s why we offer a 60-day return window from the date you receive your order. To be eligible for a return:

• The item must be in its original condition, unworn or unused, with tags intact.
• The product must be returned in its original packaging.
• A receipt or proof of purchase is required to process your return.

Please note: Items that are returned worn, damaged, or without original tags and packaging may not be eligible for a full refund.

B. Missing Return Label? No Problem!

Our packages do not include a return label by default. If you would like to return or exchange an item, simply contact our support team at:

 support@puiia.com

We’ll promptly guide you through the return process and provide all necessary instructions.

C. How to Start a Return

To initiate a return or exchange, please email us at support@puiia.com with the following details:

• Your order number and full name
• A screenshot or copy of your order confirmation
• The reason for the return or exchange
• A photo or video of the item (especially if it’s damaged or defective)

We aim to respond to all return requests within 24 hours. Once your return is received and reviewed, we’ll send you a confirmation email. If your return is approved, your refund will be issued within 7 business days. Depending on your bank or credit card provider, it may take an additional 3-5 business days for the funds to reflect in your account.

D. Damaged, Defective, or Incorrect Products

We sincerely apologize if you’ve received a defective item or the wrong product. In such cases, we are happy to offer free exchanges or full refunds. Common eligible cases include:

• Products that arrive damaged or broken
• Items that are wrongly shipped or different in size/color from your original order

To resolve the issue quickly, please reach out to us at support@puiia.com with a description and photographic evidence of the problem.

E. Exchange Policy

We offer exchanges under the following conditions:

• Product is damaged, defective, or the wrong size was delivered
• Item is returned in original condition and packaging

To request an exchange, contact our team via support@puiia.com. For eligible cases, we will cover the return shipping cost.

Please note: We do not offer exchanges for items that are worn, used, or not in original condition.

F. Refunds

Once your return is received and inspected, you will receive an email confirming whether your refund has been approved. If approved:

• The refund will be processed within 7 business days
• The amount will be refunded to your original payment method
• Banks or credit card companies may take 3–5 business days to complete the refund transaction

If your refund is declined, we will contact you with the reason and next steps.

G. Order Cancellations

We understand that sometimes plans change. If you need to cancel your order:

• Please contact us within 12 hours of placing your order to receive a full refund
• Orders that have already entered production or shipping cannot be canceled

Make sure to enter your correct shipping address when placing your order. Puiia is not responsible for orders that are lost or undelivered due to incorrect or incomplete shipping information provided by the customer.

H. Contact Us

We’re here to help. If you have any questions or concerns about your order, return, or refund, please don’t hesitate to reach out:

UTM GRABBER LLC
1221 Euless Ln, Leander, TX 78641, United States
support@puiia.com

At Puiia, we strive to make your shopping experience simple, secure, and convenient. That’s why we offer a variety of safe and trusted payment methods to meet your needs. This page outlines the accepted forms of payment on puiia.com, along with important notes regarding security and billing.

Accepted Payment Methods

We currently accept the following payment options:

Credit and Debit Cards

We accept all major credit and debit cards, including:

• Visa
• MasterCard
• American Express
• Discover

Your card will be charged at the time of order confirmation. Please ensure that your billing address matches the information associated with your card to avoid delays in processing.

PayPal

You can choose to pay securely via PayPal, using either your PayPal balance or any payment method linked to your PayPal account. PayPal provides an additional layer of protection and is one of the most trusted online payment platforms worldwide.

Apple Pay & Google Pay

For an even faster checkout experience, we also support:

• Apple Pay (on supported Apple devices and browsers)
• Google Pay (on supported Android devices and browsers)

These digital wallets allow you to pay quickly without manually entering your card details.

Shop Pay (If applicable)

If using Shopify’s Shop Pay at checkout, you may enjoy an even faster checkout experience and the ability to track orders easily. Shop Pay is secure and encrypted to protect your payment information.

Note: Some of these payment methods may appear depending on your browser or device compatibility.

Payment Security

At Puiia, your privacy and security are our top priorities. All transactions are encrypted using SSL (Secure Socket Layer) technology, ensuring that your personal and payment information remains protected throughout the checkout process.

We do not store or have access to your full credit card details. Payments are processed through secure third-party providers such as Stripe and PayPal, which are PCI-DSS compliant.

Billing and Charges

All prices on puiia.com are listed in U.S. Dollars (USD). You will be charged in USD at the time of checkout.

If you use a non-U.S. bank account or international credit card, your bank may apply currency conversion fees or international transaction fees. Please check with your card issuer for more details.

Failed or Declined Payments

If your payment is declined:

• Double-check your card details (number, expiration date, CVV, billing address).
• Contact your bank or card issuer to ensure there are no issues with your account.
• Try using a different payment method.

If you continue experiencing problems, feel free to reach out to our support team at support@puiia.com for assistance.

Questions?

If you have any questions about our accepted payment methods or need help completing a purchase, please don’t hesitate to contact us:

UTM GRABBER LLC
1221 Euless Ln, Leander, TX 78641, United States
support@puiia.com