Shipping Policy

At Puiia, we understand that fast and reliable delivery is essential. This Shipping Policy outlines our order processing times, delivery schedules, shipping fees, and important limitations, so you always know what to expect when shopping with us.

Where We Ship

We currently ship exclusively within the continental United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or internationally.

We also do not ship to APO/FPO addresses.

We are committed to offering smooth and timely shipping to all supported U.S. destinations.

Order Production Time

All of our products are made to order. Please allow 1 to 2 business days for our team to process and prepare your order before it is shipped.

For Customized or Personalized Orders

If you place a customized or personalized order, please allow additional time for our design team to complete your request. Production time for these items can vary depending on the complexity of the customization. Our goal is to ensure your personalized items meet the highest quality standards.

Shipping Timeframe

After the production process is complete, your order will be shipped and delivered within 3 to 4 business days, depending on your location and the selected shipping carrier.

Estimated total delivery time: 4 to 6 business days
(1-2 days for production + 3-4 days for shipping)

All orders are shipped via trusted carriers such as USPS, UPS, or FedEx.

Shipping Fee

We offer a flat-rate shipping fee of $6.99 for all orders shipped within the contiguous United States. This flat rate applies regardless of the size, quantity, or weight of your order.

There are no additional handling or packaging fees. One simple rate for reliable, domestic delivery.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to follow the progress of your shipment from dispatch to delivery.

If you haven’t received tracking information within 48 hours after placing your order, please contact us at support@puiia.com, and our support team will assist you promptly.

Address Accuracy and Delivery Responsibility

Please ensure that your shipping address is complete and accurate, including apartment or suite numbers if applicable. Orders with incorrect or incomplete addresses may result in delays, failed deliveries, or additional charges.

Puiia is not responsible for shipping delays or lost packages resulting from address errors provided by the customer.

If you notice an error in your shipping address after placing your order, contact us immediately. If your order has not yet been shipped, we will do our best to correct the address.

Shipping Schedule

We process and ship orders from Monday through Friday. Orders placed on Sundays or public holidays will be processed on the next business day.

Need Help?

If you have any questions regarding your order or shipping details, feel free to reach out to us:

UTM GRABBER LLC
1221 Euless Ln, Leander, TX 78641, United States
support@puiia.com

Thank You for Shopping with Puiia

We are committed to delivering a seamless and satisfying shopping experience. From our production team to your doorstep, every step is handled with care.