Frequently Asked Questions (FAQs)

General Information

1. What is Puiia.com?

Puiia.com is your go-to destination for high-quality, unique products designed to meet your needs. We specialize in offering a wide range of stylish, practical, and personalized items, catering to various tastes and preferences.

2. Where is Puiia.com located?

Our office and warehouse are located at 1373 18th St, Los Osos, CA 93402, United States. We proudly serve customers throughout the United States.

Ordering & Payment

3. How do I place an order on Puiia.com?

Simply browse our website, select the products you wish to purchase, and add them to your cart. When you’re ready, click on the checkout button and follow the instructions to complete your order. You can create an account to track your order or proceed as a guest.

4. What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

All payments are securely processed through our trusted payment gateway.

5. Is my payment information safe?

Yes! We take the security of your payment information very seriously. We use secure encryption protocols to ensure that all your transactions are processed safely and securely.

Shipping & Delivery

6. Do you ship internationally?

Currently, we only ship to locations within the United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or internationally.

7. How much is the shipping cost?

Shipping is a flat rate of $6.99 for all orders within the continental United States.

8. What is the estimated delivery time?

Once your order is processed, we aim to ship your products within 3-4 business days. After shipping, the delivery time typically takes 4-6 business days, depending on your location. Please note that delivery times may vary during busy seasons or due to unforeseen circumstances.

9. Do you offer expedited shipping?

At this time, we do not offer expedited shipping. All orders are shipped using standard shipping services.

10. Can I change my shipping address after placing my order?

We process orders quickly, and once an order is placed, we begin processing it immediately. If you need to change your shipping address, please contact us as soon as possible at support@puiia.com. While we will do our best to accommodate your request, we cannot guarantee changes once the order is in processing or has already shipped.

Returns & Exchanges

11. What is your return policy?

We offer a 60-day return policy. If you are not completely satisfied with your purchase, you can request a return within 60 days of receiving your order. Please ensure the item is unused, in its original packaging, and with tags still attached. For more details, visit our Return & Refund Policy page.

12. How do I return an item?

To start a return, simply contact us at support@puiia.com with your order number, proof of purchase, and a description of why you want to return the item. If your return is approved, you’ll receive instructions on how to proceed.

13. Can I exchange an item?

We only offer exchanges for damaged or defective items, or if the wrong size or product was shipped. If you need an exchange, please contact us at support@puiia.com, and we will assist you.

Customization & Personalization

14. Do you offer customization or personalization?

Yes, we offer customization for select products! For personalized orders, please allow extra time for our designers to complete your request. Customization times vary based on the complexity of the design.

15. How can I request customization?

During the checkout process, you will see an option to add personalization details (e.g., text, image uploads, etc.) to your selected product. If you have specific customization requests, feel free to contact us before placing your order at support@puiia.com, and our team will guide you through the process.

Account & Privacy

16. Do I need to create an account to order?

No, you do not need to create an account to place an order. However, creating an account can help you track your orders and speed up future checkout processes.

17. How do I create an account?

To create an account, click on the “Sign Up” button at the top of our website and follow the instructions to register with your email address and password. This will allow you to access your order history and manage your preferences.

18. How do you protect my privacy?

We take your privacy very seriously. We adhere to strict privacy standards and never share your personal information with third parties without your consent. For more information, please read our Privacy Policy.

Troubleshooting & Support

19. What should I do if I have an issue with my order?

If you experience any issues with your order, such as missing or damaged items, please contact us immediately at support@puiia.com. Provide your order number and a description of the issue, and we’ll work with you to resolve it as quickly as possible.

20. How can I contact customer support?

You can reach us via email at support@puiia.com. Our customer support team is available Monday through Saturday, from 8:00 AM to 5:00 PM EST.

If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to help!